Frequently Asked Questions

 

HOW QUICKLY WILL MY ITEM BE DISPATCHED?

We dispatch all orders within 1 day of ordering, either on the day of order or the next working day at the latest.

HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?

Low value orders will be shipped by Tracked 48, both usually take 2-3 days.  Occasionally at busy times it can take longer. An express service with guaranteed next working day after shipment is available at £5 per order.

CAN I TRACK MY ORDER?

Those orders shipped using a tracked servive, or if it is international, then you can trace your order via the Royal Mail Track & Trace system and enter the tracking number supplied on your confirmation invoice/shipping email.

HOW MUCH IS UK DELIVERY?

Free delivery in the UK, the price you see is the price you pay.  If you want express delivery then this is extra, at a cost of £5 per order.

WHAT IS THE COST OF INTERNATIONAL SHIPPING?

If you add the items to your basket and proceed to the basket page, then select either Europe or ROW depending on your location, this will then update the postage cost for you.  ALl international shipping charges are based on wieght.

DO WE DELIVER TO YOUR COUNTRY?

If you proceed to the sign in page and select new customer, click the "skip lookup" link and then click the arrow of the  country drop down boa and the countries we can ship to are listed here.

WHAT IS YOU RETURN POLICY ON EARRINGS -  ARE THEY RETURNABLE?

ALL Earrings, whether sold separately or in necklace sets are supplied in a sealed bag; if the seal is broken the item is NON returnable for hygiene reasons. Each sealed bag is identified with a warning label. 

CAN I BUY JUST THE EARRINGS FROM A NECKLACE SET?

Unfortunately we are unable to split the earrings or necklace from a set.

CAN I RETURN AN ITEM?

Please see our terms page. You can returns items if you notify us within 14 days of receipt, except earrings if they have been removed from their sealed bags.

WHAT DO I NEED TO DO IF I WANT TO RETURN AN ITEM?

You will need to email us with your name, your order number and the item you wish to return.  We then send out a returns form with details of the return address the return needs to be sent to.

I SEE IN THE DESCRIPTION YOU STATE SILVER (SILVER) AND (GOLD) IN THE TITLE, ARE THESE ITEMS SOLID SILVER OR SOLID GOLD?

Unless an item is described as sterling silver, or 9ct gold or 24ct gold, then the description (silver) or (gold) refers to its colour.  The detail description will state if an item is silver coloured or solid sterling silver.